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Easy Frame Online

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Frequently Answered Questions

Are you VAT registered? 

Yes, If you requrire a VAT receipt please let us know and we will forward you one.

How can I return an item?
Please contact us immediately via phone or email to discuss returning an item. Please note that made to measure items can not be returned.
 
What happens if I am not in when the courier attempts to deliver my order?
If you are not available to sign for your delivery, our couriers will try to deliver again the following working day. If you are not available a second time, you must arrange to collect from the couriers depot within 5 working days. After then the parcel will be returned to us.
 
Can you prioritise my order?
Yes, for an extra charge, we can push your order to the top of the queue. Depending on stock levels, we can usually ship a priority order next day.
 
Can you manufacture multi-mounts ( Mounts with more than one window ) ?
Yes, we can our "Multi Frames" Picture Frame designer can do this
 
Does the frame come with wall fixings?
All of our frames come with wall fixings
 
Can I come and visit you?
Please feel free to visit our retail outlet Monday to Saturday 9:30am to 4:30pm. Our address can be found on our contact page. If you would like to visit our factory, please call in advance to discuss.
 

Are your measurements in the internal or external sizes?
All measurements are internal measurements.
 
Do you fit artwork?
Yes, for an extra charge, we can fit your artwork. You would need to post your artwork to us. Please contact us to arrange.
 
I require a very large custom frame, can you help?
Yes, we can manufacture almost any size frame, Please contact us to discuss.

Does the frame come with glass or acrylic?

All our made to measure frames are supplied with acrylic glazing, Unless you select No Glazing

Why is my glazing scratched / fuzzy?

Our glazing has a protective film on both sides, designed to catch any scratches it may encounter in transit. Please remove the film from both sides of the glazing

Do you print my photo?

No, Our framing tool lets you Vizualise your frame, you can also upload an image of the artwork you wish to frame, To help visualize what the finished frame will look like